1) A customer brings in a computer with a loose negative screw on the motherboard. What tool would you use to tighten the screw? a) Cable ties b) Ground yourself before touching sensitive components c) LAN tester d) Flathead screwdriver 2) You need to cut a cable to connect a new device to your network. What tool would you use to cut the cable? a) Wire cutter b) Crimping tool, RJ45 connector, and UTP cable c) Lint-free cloth and brush d) Work on an anti-static mat 3) You are working in a dimly lit area and need to see the components clearly. What tool would you use to provide additional lighting? a) Overhead flashlight b) Lint-free cloth and brush c) Flathead screwdriver d) Cable ties 4) You need to connect two wires together on a circuit board. What tool would you use to create a soldered connection? a) Lint-free cloth and brush b) Cable ties c) Soldering iron d) Overhead flashlight 5) You need to connect a new network cable to a network interface card (NIC). What tool would you use to remove the insulation from the cable without cutting the wires? a) LAN tester b) Wire stripper c) Wire cutter d) Flathead screwdriver 6) You are troubleshooting a network connection and suspect a faulty cable. What tool would you use to test the cable for continuity and connectivity? a) LAN tester b) Wire stripper c) Overhead flashlight d) Soldering iron 7) You are organizing a cluttered workspace with numerous cables. What tool would you use to keep the cables neat and organized? a) Soldering iron b) Cable ties c) Wire cutter d) Flathead screwdriver 8) A customer spills a drink on their computer keyboard. What cleaning tools would you use to clean the keyboard without damaging it? a) Overhead flashlight b) Lint-free cloth and brush c) Flathead screwdriver d) Wire cutter 9) You need to create a new network cable. What tools would you use to connect the RJ45 connector to the UTP cable? a) Crimping tool b) Wire cutter c) Overhead flashlight d) Cable ties 10) You are working on a computer that has been exposed to static electricity. What preventative measures can you take to protect yourself and the computer from further ESD damage? a) Wire cutter b) Flathead screwdriver c) Wear an anti-static wrist strap d) LAN tester

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