1) CCA can compensate CST on spot by maximum 20GB or 12L.E a) TRUE b) FALSE 2) We can compensate CST for TKT a) Data Down b) wireless issue c) info request 3) SLA for Tech concession a) 1 day b) 2 whr c) 1 hour 4) we will call CST in case of approved concession ?? a) TRUE b) FALSE 5) CST will be compensated with amount or Giga ?? a) TRUE b) FALSE 6) we will send SMS to CST in case of approved concession or unreachable ?? a) TRUE b) FALSE 7) CST has TKT Data Down didn't escalated to 3rd level and CST need to concession ,,CCA right action ?? a) Create concession normally b) Don't create concession and inform CST process c) Create TT 8) TKT with update (Engineering Inspection) ,,CCA can compensate CST about this TKT ?? a) TRUE b) FALSE 9) we can compensate CST for outage start from ....... a) from 6h to 12h b) from 12h to 24h c) more than 24h 10) If CST not satisfied about normal concession amount ,,CCA right action?? a) Create TT and inform CST 24hr b) create SR  11) we will create concession request for CST if he has active account on BSS ? a) TRUE b) FALSE 12) If there is no outage ID on CST360 ,,next Step..... a) Compensate CST normally b) will check SRs on BSS related to outage c) check change location  13) Concession TT must include outage ID or TKT number a) TRUE b) FALSE 14) we can compensate CST about open TKT on TTS in case the TKT solved as per CST and system evidence?  a) TRUE b) FALSE  15) we can compensate CST about TKT voice down only with no problem on Data? a) TRUE b) FALSE

Day 20 - Tech-Concession

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