Self-awareness - the ability to recognise and understand your own thoughts, feelings, and emotions, which can all affect your interactions with others., Self-regulation - to be able to control and manage your impulses and emotions, Motivation - the drive or inspiration an individual feels to perform a task or achieve a goal., Empathy - to understand the emotions of others and relate to them, you can see problems from all perspectives and make objective decisions., Social skills - Goleman describes them as “friendliness with a purpose”, meaning everyone is treated politely and with respect, yet healthy relationships are then also used for personal and organisational benefit.,

Goleman’s Emotional Intelligence Model

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