1) What makes good customer service a) being kind to the customer meeting their needs and expectations b) giving them bad attitude and not helping them with what they want 2) what makes bad customer service a) being disrespectful b) being polite 3) what does t mean in the pilot alphabet a) tango b) tower 4) what is customer service a) the support a business offers to its customers before buying a product b) working in a shop 5) what makes a good customer a) giving feedback respectfully b) swear and being disrespectful to the workers 6) skills needs in customer service a) Confidence b) not giving customers what they want 7) skills not needed in customer service a) walking away from customers b) taking time to listen to customers 8) what do you need to do when dealing with a customers a) listening to them attentively and giving them what they need b) helping them by showing them where things are in the shop

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