1) how do you deal with an angry customer a) tell them to relax and deal with their problems b) ignore them c) offer them free drinks and snacks d) be angry back at them 2) what does A stand for in the Phonetic Alphabet a) Alfie b) Alpha c) Annie d) Aboo 3) How do you talk to customers a) Pleasantly b) Respectfully 4) What is an external customer? a) Customers who buy products b) Customers who pay for the goods and services that are provided c) Customers who dont buy anything  d) Customers who are rude 5) what does the r stand for in the phenetic alphabet a) romeo b) rock 6) how many letters are in the alphabet a) 25 b) 26 c) 23 d) 22 7) what is the f stand for in the phanetic alphabet a) fox b) foxtrot c) five d) fin 8) what does the letter z stand for in the phenetic alphabet a) zolo b) zulu c) zala d) zullu

customer service quiz

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