1) What is a benefit of good customer service? a) You get bad reviews b) Makes the customer feel more understood c) You get a good review d) Makes the customer feel uncomfortable. 2) Spell TRAVEL in the phonetic alphabet. a) Tango, Romeo, Alpha, Vector, Emo, Lima b) Tango, Romeo, Alpha, Victor, Echo, Lima c) Trips, Romeo, Apple, Vimto, Ella, Lego d) Tango, Robert, Albert, Veronica, Eva, Lilac 3) Examples of bad customer service a) understanding the customers b) ignoring customers complains c) polite greeting d) does not talk and is rude 4) Examples of good customer service a) Ignoring the customer b) Understands them c) Polite greetings d) Rude

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