Customer Relations - The relationship that a business builds with the possible customer, CRM - The strategy and allocation of resources that a business puts into place in order to form, develop and maintain the relation with the customer, Traditional CRM - The data based process seeing the culmination of Marketing, Sales and Support Service to maintain the relationship with the customer, Social CRM - The development of the CRM to a more modern understanding placing the emphasis on being a relationship-driven process incorporating Marketing, Sales, Support, Experience and Promotion, Crowdsourcing - The practice of making an open call to the social community to solve a problem through either collaboration or competition,

CRM

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