Customer Loyalty​ - If customers receive a good quality product/service they will be more likely to return. This will lead to increased sales and profits. It would also mean that customers do not take their business to competitors., Improved Reputation​ - A good reputation may attract new customers meaning a larger market share for the company. It would also allow for higher prices to be charged, Customer service​ - is the service customers receive before, during and after making a purchase with a business.​, Employee Satisfaction - Customers who are satisfied are less likely to complain. Having fewer complaints to deal with contributes to a business having a more motivated work force.​, Why customer service is important for business success - Having good customer service can give a business a competitive edge in the market,

NAT 5 Customer service

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