1) Who is Mr. Yamamoto? a) A colleague of William’s.  b) A guest at the hotel. c) Carl’s friend. 2) Why does Mr. Yamamoto want to know where Carl is taking the trolley? a) Because his bags are on it. b) Because he wants to go to the airport. c) Because it is his trolley. 3) Where is the shuttle bus going? a) To the city center. b) To the hotel car park c) To the airport. 4) Why shouldn’t Mr. Yamamoto’s bags be on the shuttle bus? a) Because he is trying to check in.  b) Because it is the wrong bus. c) Because William says no. 5) Where should the bags go? a) To the airport. b) To Mr. Yamamoto’s room. c) To the left luggage store. 6) Why does Sharon say “I hope you had a pleasant stay”? a) Because Mr. Yamamoto is a regular customer at the hotel. b) Because she thinks Mr. Yamamoto is checking out. c) Because she is in a hurry. 7) What does William say to reassure Mr. Yamamoto? a) “What?” b) “Don’t worry.” c) “Excuse me.” 8) Who does William phone? a) Sharon. b) Anne. c) Carl. 9) What is Carl’s job? a) Artist. b) Porter. c) Waiter. 10) Does Sharon work at the Sheraton hotel? a) No, she doesn’t. b) Yes. she does. c) We don’t know.

UNIT 3 - LESSON 3

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