Customer Service - the assistance and advice provided by a company to those people who buy or use its products or services., Receipt - a printed, or sometimes written, statement that shows that you have received goods or money, Exchange - the situation in which the customers give back their previously purchased items and take other identical or different ones, Guarantee - an agreement providing for the quality of an item or service, while also offering security for that agreement, Purchase - the activity of buying things from shops, Label - a piece of paper or other material that gives you information about the object it is attached to, Brands - a product that has the name of the store where you buy it, rather than a name used by the company that made it, Discounts - products sold at lower prices than those asked by traditional retail outlets, Bargain - good value for money, usually because it has been sold at a lower price than normal, Refund - typically issued when a customer returns a product, cancels a service, or is dissatisfied with their purchase., Sale - a period during which a shop or dealer sells goods at reduced prices., Return - the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange, Competitive - where you analyse what your competitors are doing in terms of products, offerings and their marketing message, Consumer - a person who buys things or uses services, In Stock - If a shop or factory stocks something, it keeps a supply of it, Out of Stock - an item or a product is not available/in stock after receiving an order, Unavailable - not able to be used or obtained,,

Shopping Vocabulary

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