Problem: You’re told your luggage is too heavy at check-in. Student A: Passenger – You’re surprised and upset. Student B: Airline employee – You explain the baggage allowance rules., Problem: You feel sick on a long bus ride. Student A: Passenger – You don’t feel well and ask for help. Student B: Bus attendant – You try to help or suggest a solution. , Problem: You’ve lost your boarding card before boarding. Student A: Passenger – You explain your problem and ask what to do. Student B: Airline staff – You ask questions and offer help., Problem: Your hotel reservation can't be found. Student A: Guest – You explain the situation and ask for help. Student B: Hotel receptionist – You try to check the system and offer a solution., Problem: You feel very sick after eating at the hotel restaurant. Student A: Guest – You want to report what happened. Student B: Hotel manager – You listen, ask questions, and offer help..

B1.7 Travel problems

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