Emotional Contagion - A. The phenomenon of having one person's emotions and related behaviors directly trigger similar emotions and behaviors in other people., Empathy - B. The ability to understand and share the feelings of another person, Resilience - C. The capacity to recover quickly from difficulties; mental toughness, Emotional Intelligence - D. The ability to recognize, understand, and manage our own emotions and recognize, understand, and influence the emotions of others., Mood Management - E. The ability to control and influence one's own emotional state, Stress Management - F. Techniques and psychotherapies aimed at controlling a person's levels of stress, Self-regulation - G. The ability to manage one's emotions, behavior, and body movement when faced with tough situations., Emotional Labor - H. The process of managing feelings and expressions to fulfill the emotional requirements of a job., Burnout - I. A state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress., Emotional Support - J. Assistance provided by others to help someone manage their emotions and reduce stress., Positive Affectivity - K. The tendency to experience positive emotions and engage in the world in a positive manner., Negative Affectivity - L. The tendency to experience negative emotions and view the world in a negative light., Social Support - M. The perception and actuality of assistance and solidarity available from others., Psychological Safety - N. A shared belief that the team is safe for interpersonal risk-taking, allowing open communication and emotional expression.,

Emotional Intelligence in the Workplace

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