what's this? - a towel, When someone arrives at the hotel and pays for a room, they - check in, give three examples of services at a hotel - swimming pool, restaurant, parking, I’m afraid we have to walk up the _________the lift is out of order. - the stairs, If you book a room for you and your friend, what would you choose? a double bed or a twin bed? - twin bed, Name three pieces of information/ things you might need to provide during the hotel check-in process. - name, reservation details, id or passport, What is a minibar? - it is a small fridge in a hotel bedroom with drinks or snacks inside, Our hotel provides free ____________ access for all guests. - wifi, what's this? - pillow, a place inside a hotel or office building where visitors go when they first arrive - reception, a bed for one person - single bed, No, I'm afraid it has a ______________ , not a bath - shower, If our room is not on the ground floor, is there a ______________ ? - lift,

warm up - HOTEL

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