1) Berikut adalah Six Markets, KECUALI a) Customer Markets b) Supplier/Alliance Markets c) Referral Markets d) Eksport-Import e) Recruitment Markets f) Influence Markets 2) ____ market domain usually has the most diverse range of constituent groups a) Supplier Market b) The Influence Market c) Recruitment Market d) Referral Market 3) Pada recruitment markets, Companies may also recruit staff via placement departments in ___ and ___ direct approaches and through internet a) Universities and Colleges b) Product and Market c) Integration and Collaboration d) Supply and Demand 4) ___ should ensure that all staff ‘live the brand' a) Internal Marketing b) Market Penetration c) Market Development d) Product Development 5) Top Management of Organisations make the strategic plan, they are.. a) CEO, Presdir b) Managers c) Head of Business d) Supervisor 6) Berikut The Internal Markets, KECUALI.. a) Government b) Contractors c) Influencers d) Modifiers e) Isolated 7) Employees who do not directly involved with the conventional marketing activities but have frequent or periodic customer contact. This groups include receptionist, accounting staff, delivery personnel and etc, MERUPAKAN... a) Contractors b) Modifiers c) Influencers d) Isolated 8) They are receptionist, accounting staff, delivery personnel and etc, adalah bagian dari... a) Influencers b) Contractors c) Modifiers d) Isolated 9) Berikut flow di Internal Market dari employee sampai ke customer.. a) Satisfied employee-employee retention-customer satisfaction-customer retention b) Satisfied employee-employee retention-customer satisfaction c) Employee retention-customer satisfaction-customer retention d) Satisfied employee-customer satisfaction-customer retention 10) To retain employees, company must be able to develop right strategies to___them a) stay b) punish c) satisfy d) take 11) If customers are satisfied, then they would ____ ____ from the company a) help customer b) charge cost c) divers discount d) refuse to take e) remain consuming 12) Pada Framework for Relationship Management, terdapat 3 circular groups, KECUALI: a) Customer Groups b) Profitability c) Employee Group d) External Stakeholder Group 13) Berikut The Value Process in The Diagram Framework for Relationship Management, KECUALI.. a) Value Determination b) Value Chain c) Value Creation d) Value Delivery e) Value Assessment 14) Ibukota Kabupaten Banyumas, adalah: a) Kebumen b) Purbalingga c) Semarang d) Purwokerto e) Purwodadi 15) Berikut Objek Wisata di Purwokerto, KECUALI... a) Candi Ijo b) Gunung Slamet c) Baturraden d) Curug Telu

Influence Market & 6 Market Implementation

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