1) Which clause in ISO 9001:2015 specifically addresses operational planning and control? a) 8.1 b) 8.2 c) 8.3 d) 8.4 2) What is the primary focus of Clause 8.3 in ISO 9001:2015? a) Control of production b) Design and development of products and services c) Control of externally provided processes d) Release of products and services 3) What is the purpose of Clause 8.2 in ISO 14001? a) Control of documented information b) Internal audit c) Emergency preparedness and response d) Management review 4) ISO 45001 Clause 8.2 focuses on: a) Control of documented information b) Internal audit c) Emergency preparedness and response d) Management review 5) Which ISO standard includes a clause specifically on "design and development of products and services" in Chapter 8? a) ISO 9001 b) ISO 14001 c) ISO 45001 d) None of them e) All of them 6) Emergency preparedness and response is a shared clause in the Chapter 8 of: a) ISO 9001 and ISO 14001 b) ISO 14001 and ISO 45001 c) ISO 9001 and ISO 45001 d) All three standards 7) In ISO 9001, ISO 14001 and ISO 45001 internal audit is covered under which clause? a) 9.1 b) 9.2 c) 9.3 d) 9.4 8) In ISO 9001, ISO 14001 and ISO 45001 the management review is addressed in which clause? a) 9.1 b) 9.2 c) 9.3 d) 9.4 9) Which standards require management reviews as part of their performance evaluation chapter? a) ISO 9001 and ISO 14001 b) ISO 14001 and ISO 45001 c) ISO 9001 and ISO 45001 d) All three standards 10) Clause 10.1 in ISO 9001 emphasizes: a) Nonconformity and corrective action b) Continual improvement c) Monitoring and measurement d) Documented information 11) Nonconformity and corrective action are addressed under which clause in ISO 9001? a) 10.1 b) 10.2 c) 10.3 d) 10.4 12) Which clause is common to all three standards in their improvement chapters? a) Continual improvement b) Environmental objectives c) Monitoring and measurement d) Documented information 13) In the context of ISO 9001, what should an organization do if a nonconformity is identified during an internal audit? a) Ignore it if it is minor b) Document it and take corrective action c) Only report it during the management review d) None of the above 14) For ISO 14001, what is an example of an emergency preparedness and response activity? a) Conducting regular internal audits b) Setting environmental objectives c) Holding drills and training sessions for potential environmental incidents d) Reviewing documented information 15) In an ISO 9001 compliant quality management system, what should be done if a customer complaint is received? a) Ignore it unless it repeats b) Document the complaint and initiate corrective action c) Only address it during the next review meeting d) Delegate it to a third party 16) In the IMS how often should management reviews be conducted? a) Daily b) Monthly c) Annually  d) As determined by the organization but at planned intervals 17) What must organizations determine as part of operational planning and control according to ISO 9001:2015 Clause 8.1? a) Needs and expectations of interested parties b) Criteria for processes and the acceptance of products and services c) Training needs of employees d) Organizational context 18) In ISO 9001:2015, Clause 8.2 deals with: a) Design and development of products and services b) Determining requirements for products and services c) Control of externally provided processes d) Post-delivery activities 19) Which activities are included in ISO 9001:2015 Clause 8.4 for controlling externally provided processes, products, and services? a) Assessing risks and opportunities b) Establishing quality objectives c) Evaluating and selecting suppliers based on their ability to provide conforming products and services d) Conducting management reviews 20) According to ISO 9001:2015 Clause 8.5, organizations must implement production and service provision under: a) Controlled conditions b) Emergency situations c) Legal requirements d) Customer feedback 21) Clause 8.7 of ISO 9001 requires organizations to control: a) Environmental aspects b) Nonconforming outputs c) Occupational health and safety risks d) Customer satisfaction 22) Which of the following is NOT a shared focus in Clause 8.1 across ISO 9001, ISO 14001, and ISO 45001? a) Establishing criteria for processes b) Implementing controlled conditions c) Managing nonconforming outputs 23) Which ISO standard specifically includes "post-delivery activities" in its operational planning and control clause? a) ISO 9001 b) ISO 14001 c) ISO 45001 d) None of them e) All of them

IMS - Part 3

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