Paying attention - Paying attention, Listen carefully - Listen carefully, Thinking about what the person is saying - Thinking about what the person is saying, Asking questions - Asking questions, Rephrasing what the person has said to check that you have understood - Rephrasing what the person has said to check that you have understood, Linking what they have said with an example to check that it makes sense - Linking what they have said with an example to check that it makes sense,

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