Enterprise content management (ECM) - This is a system designed to manage an organisation’s documents., Electronic signatures - allow the signing of documents in the online world., Stock management systems - Ensuring that shops do not run out of products or have too many of a product that does not sell, Management Information Systems (MIS) - collects data from multiple online systems, analyses the information, and reports on data helping to make management decisions, SMART devices - Digital assistant, lightbulbs, thermostat or doorbells, Home streaming - iPlayer, Netflix, Disney+, Spotify or Apple Music, Pilot Method - The new system will run simultaneously, but will only be used by a limited number e.g., one specific department within the company, Parallel method - Both systems run simultaneously, side by side., ‘Big bang’ method - The old system is switched off, and the new system is used immediately., New 'skilled' jobs as a result of digital technology - Systems Manager, Database Designer, App Developer/Programmer & Social Media Manager, Types of jobs lost due to new technology - Manufacturing, Cashiers, Travel agents & Call handlers, Collaborative working - Cloud systems such as Microsoft Teams or Google Meet allow users to work together, Teleworking - VOIP systems allow users to take calls remotely and deal with calls ordinarily answered in an office or call centre., Video conferencing - Systems such as Skype or Zoom allow a number of users to see, hear and speak with one another in virtual meetings., Digital divide - Refers to the gap between populations that have full access to modern information and communications technology, and those who have restricted access, Business to Business (B2B) - businesses exchanging products, services and information with another business rather than with consumers, Electronic Data Interchange (EDI) - process of using paperless methods for the electronic interchange of business documents between companies in a standard format, B2B EDI - Where businesses use EDI to exchange documents with one another, E-commerce - Online shopping, Business to Consumer (B2C) - Online marketplaces e.g., eBay Stores, Amazon Marketplace and Etsy., C2C: consumer to consumer selling - Is very similar to B2C but on a smaller scale., Ways of monetising content - Emails, social media marketing, SEO & influencer marketing, SEO - Search Engine Optimisation , Data Mining - Is where companies analyse large amounts of data, they hold about their customers to predict trends and then target customers for specific services or products, SERPs - Search Engine Results Pages,

Topic 4 - Impact of Digital Systems

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