Establishing the facts: Can you tell me when (this happened)?, Could you explain exactly what the problem is?, Could you give me (the order number)?, Talk me through (it / what happened)., Clarifying/checking facts: Let me get this straight., What you're saying is ..., You mean ...?, If I understand you correctly,..., Could I just clarify what you're saying?, Promising action: I'll look into it., What I'll do is ... and ..., I'm going to have to look into this., I'll get back to you (shortly)., Once I've (checked the details) / As soon as I've (looked into it),, l'll call you back., Referring to time/deadlines: by (Friday) at the latest, by tomorrow / lunchtime / the end of the week, in time for the deadline, as soon as, shortly,
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Business result Upper unit 10 Business communication.
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Allaazubareva
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Business result upper
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