Verbal Communication - speaking with others either in person or on the telephone/video conference, Non Verbal - Body language may be interpreted as your ______ communication, Assertive - To be firm but fair you need to be this..., Problem Solving - When issues arise you need to be good at... , Decision Making - choices choices..., Listening - This skill is crucial when working with others - colleagues and customers, Negotiation - reaching a conclusion which both parties are happy with the outcome,

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