I'm afraid I would like to make a complaint., I'm very sorry to hear that you've had a bad experience., Could you tell me exactly what happened?, If you can't help me, then I would like to speak to your manager., I'm afraid that we cannot offer a refund without receipt of purchase. , I can either offer you a refund or a replacement., Is there anything else I can help you with today?, Thank you so much; you've been really helpful.,

B1-B2 - Languages of Complaints

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