1) In which region is it especially important to have personal contact with clients? 2) Where do consultants have to deal with different types of economies? 3) What is the rule about Islamic financial products? 4) Where do customers think that people with higher positions in the company are the experts? 5) In which region does the HR director mention the importance of working with both large corporations and smaller private clients? 6) Which area has a high satisfaction level of customers according to the HR director? 7) Where did some consultants say they needed more training on building relationships which will last for a long time? 8) In which region was the potential for a much larger customer base mentioned? 9) What do recommendations always need to include according to one of the reports? 10) Where do consultants need training on a variety of products? 11) In which region does the HR director mention the importance of courses which stress the personal touch of consulting? 12) What kind of training is necessary when things go wrong?

EPB2 - U2.7 Business Workshop

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