1) Which one of the following is responsible for ensuring that the client's requests are being met and work is in accordance with current standards? a) Quantity surveyor b) Clerk of works c) Architect d) Buyer 2) Which one of the following is responsible for designing electrical and mechanical services? a) Site engineer b) Structural engineer c) Building surveyor d) Building services engineer 3) Which one of the following would most likely be employed by the local authority? a) Quantity surveyor b) Structural engineer c) Building control officer d) Water inspector 4) Which one of the following would not be found in manufacturer's instructions? a) Servicing requirements b) Commissioning procedures c) Cost of replacement parts d) Appliance dimensions 5) Which one of the following details the rough cost of proposed work? a) Quotation b) Variation order c) Purchase order d) Estimate 6) Which one of the following pieces of information would be most suitable to be communicated via a text message? a) An appointment time for visiting a customer. b) The position where a new radiator will be installed. c) A quotation for installing a new bathroom. d) An estimate of the cost for proposed work 7) A British Standard is best described as: a) a piece of legislation which has been approved by the HSE. b) a piece of legislation which has been approved by the government. c) an expected standard which should be followed by law d) an expected standard which should be adhered to but is not law 8) Which one of the following employee dress codes would promote the most positive company image? a) Clean overalls carrying the company name and logo b) Jeans and T-shirt c) Trousers, smart shirt and tie d) No formal dress code 9) Which one of the following is most likely to contribute to creating a positive image of the plumbing company to the customer? a) Extended lunch breaks on site b) Punctual start and finish times c) Getting the job done as quickly as possible d) Leaving the job to attend a breakdown 10) Verbal communication consists of: a) speaking and listening b) speaking and writing c) listening and looking d) listening and recording 11) Which one of the following is considered the most formal method of communication? a) Face-to-face conversation b) Telephone conversation c) Written letter d) Email 12) An advantage of communicating verbally with a customer rather than writing a letter is that verbal communication: a) is a more formal method of communication. b) is a quicker method of communication. c) provides a permanent record of the communication. d) is less open to misinterpretation. 13) Which one of the following correctly describes the process of arbitration? a) Impartial advice about conflict at work b) A method of resolving disputes outside the courts c) An informal meeting to settle disputes between colleagues d) Taking an employer to court to settle a dispute 14) Which one of the following organisations provides impartial advice about dealing with conflict at work? a) APHC b) HSE c) Acas d) BESCA 15) Verbal communication should be supported by written communication when dealing with a customer: a) with impaired hearing b) with impaired vision c) with learning difficulties d) who doesn't speak the same language as you 16) A Level 2 qualified operative can: a) work on their initiative with no supervision b) work on their initiative with some supervision supervise apprentices on site c) Supervise apprentices on site d) only work under full supervision 17) Which one of the following sources of information must the operative hand over to the customer after installing a new boiler? a) Operating instructions for the newly installed boiler b) Mounting template for the newly installed gas boiler c) A copy of the timesheets for plumbers working on a new-build site d) A list of materials, including pipe fittings, used on an installation 18) Which building regulation covers sanitation, hot water safety and efficiency? a) Part A b) Part B c) Part F d) Part G 19) Which one of the following documents is legally binding? a) A work programme b) An estimate c) A building contract d) Job specification 20) According to the Consumer Contracts Regulations, a consumer has the right to cancel a contract, providing they do that within: a) the first 24 hours b) the first 48 hours c) seven days d) 14 days 21) Who is described in the passage below?   A client who represents the occupant of a property: they are a link between the occupant and the subcontractor, and ensure that the most suitable contractor is contacted to carry out work on their behalf a) Private customer b) Contracting customer c) Managing agent d) Internal customer 22) Good, clear communication between client and contractor is most likely to lead to: a) Repeat business, improved reputation and smoother projects b) Increased profit margins, increased staff turnover and larger bonuses c) More followers on social media and faster job completion d) Improved reputation, decreased business and larger bonuses 23) What is the final step to consider regarding risk assessment? a) Record your findings b) Decide who might be harmed c) Review your assessment and update d) Evaluate the risks 24) What type of risk assessment uses a risk calculation formula to calculate the risk rating? a) Quantitative approach b) Qualitative approach c) Quarterly approach d) Quality approach 25) Which factors are most likely to be considered when planning a programme of work for a project? a) Labour availability, delivery of materials and parking facilities for tradespeople b) Health and safety, availability of food and refreshments for tradespeople, and parking facilities c) Provisions for storage, availability of apprentices and average temperatures d) Delivery of materials, health and safety, and time allocations

Planning mock examination Phase 1.

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