canceled - A heavy snowstorm caused hundreds of flights to be..., furious - People were .... with Jet Blue., memorable - But Jet Blue’s mistake is not what makes this story ..., inconvenience - We are truly sorry for the anxiety and ... , failed - We know we ... last week, heartfelt - His apology was ...., poorly - He admitted that Jet Blue had handled the situation ..., make up - He offered every passenger a compensation to .... for it, apology - He followed the three rules for a perfect ....,

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