Front desk / Reception - the place where guests go to check in/out and to get information, Guest - a person that is staying at the hotel, Deposit - amount paid ahead of time to secure a reservation, Bedding - sheets, blankets, pillow cases, Housekeeping - staff members that clean the rooms and change bedding, Check-in - the process of registering when you arrive, Check-out - the process of leaving and paying, Concierge - hotel staff that assists guests and helps with reservations, Key card - A card that lets you access the room, Luggage/ Baggage  - bags and suitcases that you take with you when you travel, Bellman - a staff member who helps you carry your luggage,

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