Front desk / Reception - the place where guests go to check in/out and to get information, Guest - a person that is staying at the hotel, Deposit - amount paid ahead of time to secure a reservation, VAT (Value Added Tax) - a percent of the total price that goes to the local/national government, Linen - sheets, blankets, pillow cases, Housekeeping - staff members that clean the rooms and change linen, Check-in - the process of registering upon arrival; usually requires identification, Check-out - the process of leaving and paying; typically by a specific time., Concierge - hotel staff that assists guests; helps with directions, reservations, etc.,

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