Hello, can I help you?, Yes, I bought this e-reader yesterday, but there's a problem with it., I see. What's the problem with it?, I'm not sure - it doesn't work properly, Ok. Do you have the receipt?, Yes, here it is., Would you like to exchange it for a new one?, No, I'd rather have a refund, if that's ok., Yes, of course. Here you are., Thanks for your help,

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