1) You are working as a customer service representative in a retail store. A customer approaches you with a complaints about a product they purchased. They explain that the product is not working as expected and they are disappointed with their purchase .  a) Ignore the customer's complaint and suggest they contact the manufacturer directly . b) Apologize to the customer for the inconvenience and offer to assist them in finding a solution . c) Offer a refund or exchange without addressing the customer's concerns

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