Restating and summarizing the accusations:: To begin with, you claimed that, Secondly, you said that, Regarding the issue of our waiter, you said that, State your disagreement: However, this was not the case., We understand how you feel,but this is not the truth., We were shocked to receive your letter depicting false information, we found the accusations unacceptable, Rejecting the customer: It is impossible for us to offer a refund to you., demand follow-up actions: we urge you to take down the video immediately, if you do not remove the video, we will take legal actions, we demand you to send us a letter of apology, connectives: in addition, furthermore, as for , besides, as a consequence,
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