1) A customer may receive a good service and tell their friends and family a) Loyal Customers b) Customer service c) Lower staff turnover (leaving) d) Good reputation 2) Some customers always use the same company, and can be willing to pay more because they know they get a good service a) Customer service b) Correct Information c) Loyal Customers d) New customers 3) Good service means less complaints and therefore.. a) Correct Information b) Motivated employees c) Lower staff turnover (leaving) d) New customers 4) If your company has a good reputation it can attract.. a) New customers b) High quality c) Motivated employees d) Expectations 5) If an employee likes their job they are less likely to leave a) Lower staff turnover (leaving) b) Motivated employees c) Extra mile d) New customers 6) Before, During, After a) Correct Information b) Good reputation c) Customer service d) Loyal Customers 7) Both your product and your service should be of this standard a) High quality b) Customer service c) Motivated employees d) Loyal Customers 8) When talking to customers, you should always ensure you have this a) Loyal Customers b) Correct Information c) Motivated employees d) Good reputation 9) You should always try to do this as an employee - it shows you care a) Expectations b) Extra mile c) Loyal Customers d) Motivated employees 10) Try not to set these too high, you don't want dissatisfied customers a) Customer service b) Expectations c) Extra mile d) New customers

Customer Service

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