rubust - strong and healthy, metrics - a set of statistics used to measure something, hard data - information based on figures, numbers and graphs, soft data - information based on people's opinion, cross-check - verify information by analising different sources, perspectives - points of view, play out - develop in a particular way, untapped - available but not used, portfolio careers - variety of employment experience in different sectors, delayering - taking out parts of the company hierarchy, mindset - someone's set of attitudes and beliefs, mitigate - make something less serious or severe,

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