Have you ever experienced a sensitive situation in a meeting? What happened?, How do you stay focussed when you are in a meeting where there is conflict/people are emotional??, How do you diplomatically report what has happened in the meeting? What kinds of details should you include and what should you leave out?, Who in the meeting is responsible for what is acceptable /not acceptable?, What are some examples of diplomatic words or sentences that you have used in your minutes when you have had to record difficult messages?, What can you do if you are not sure about what you should record or not record in the minutes?.

Discussion: Reporting sensitive situations

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