SONCASE, PRISE DE CONTACT, DECOUVERTE DES BESOINS, LES 4 X 20, ARGUMENTATION, NEGOCIATION, CONCLUSION, PRISE DE CONGES, VENTE COMPLEMENTAIRE, VENTE ADDITIONNELLE, QUESTION FERMEE, QUESTION OUVERTE, TRAITEMENT DES OBJECTIONS, FIDELISATION, SERVICES , SBAM, ECOUTE ACTIVE, REFORMULATION, CAP, VRAIE OBJECTION, FAUSSE OBJECTION, SIGNAL D'ACHAT,

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