1) being able to talk to people and make them feel at ease a) taking initiative b) IT skills c) friendly d) enthusiastic 2) being able to do things without being told a) listening b) taking initiative c) friendly d) enthusiastic 3) looking on the bright side a) IT skills b) positive attitude c) reliable d) co-operation 4) pay attention to what other people are saying a) co-operation b) smart appearance c) knowledge d) listening 5) working well with other people a) taking initiative b) co-operation c) good organisation skills d) friendly 6) can be trusted a) selling skills b) reliable c) listening d) positive attitude 7) showing interest or enjoyment a) enthusiastic b) selling skills c) co-operation d) good organisation skills 8) being able to use computers a) good organisation skills b) selling skills c) co-operation d) IT skills 9) being aware of information about your area of work a) positive attitude b) smart appearance c) enthusiastic d) knowledge 10) being able to manage your workload and time a) co-operation b) IT skills c) knowledge d) good organisation skills 11) wearing clean clothes appropriate for the job a) co-operation b) good organisation skills c) smart appearance d) positive attitude 12) persuading someone to buy your product a) selling skills b) knowledge c) reliable d) IT skills

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