COD - Cash on delivery, VAT - Value Added Tax - a tax on goods and services, Letter of enquiry - The buyer contacts the seller to enquire about availability and prices of goods, quotation - This is a written document which gives details about the availability and prices of certain goods, order - This is a written request to a supplier to supply particular goods , delivery docket - This acts as written proof that the buyer has received the goods, invoice - This is sent to the buyer showing goods supplied, cost, discounts, VAT and amount to be paid, trade discount - This reduces the amount you have to pay to the seller, credit note - This is a document that indicates an allowance given for returned goods which can ube used to buy othere goods, debit note - This is used when a customer has been undercharged,

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