Care - Be concerned about the customer , Help - Assistance or support for customers , Choose - Try to give customers more than one option to ______ from. , First - We must aim to get customer service right ________ time , Listen - You do this with your ears to find out what customers want , Customers - The people we are here to serve , Delay - A customer who needs immediate action won't like this , Happy - How we want our customers to feel as a result of our service , Flexible - The opposite of rigid , Fair - A complaining customer expects a ____ hearing. , Effective  - Action that produces the desired result for customers , Questions - You need to ask these to find out what the customer wants , Empathy - It's not sympathy, but it shows we understand  , Treat - Service is about the way we _______ our customers., Quality - The standard of service customers expect , Satisfy - To meet customer needs or wants , Solution - What the customer wants from us when there is a problem , Ignore - Disregard a customer deliberate, Communicate - Exchange information,

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