Requesting information: What seems to be the problem?, How can I help (you)?, What can I do for you (today)?, Establishing the facts : Can/could you tell me when...?, Can/could you explain exactly what the problem is?, Can/could you give me...?, Talk me through (it/what happened)., Clarifying / checking facts : Let me get this straight., What you're saying is..., You mean..., If I understand you correctly,..., Could I just clarify what you're saying? , Promising action: I'll look into it startaway., What I'll do is... and..., I'm going to have to looki into this., I'll get back to you (shortly/asap)., Once/As soon as I've..., I'll call you back., Referring to times / deadlines: ... by Friday at the latest., ... by tomorrow/lunchtime/the end of the week., ... in time for the deadline., ... as soon as..., ... shortly.,
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