1) Which of the following types of patient visits is more resource intensive? a) Sports physical b) Established patient c) Follow-up d) New patient 2) Which of the following has an impact on determining the duration of an appointment? a) Third-party payer requirements b) Provider preferences c) Patient availability d) Reimbursement methods 3) Which of the following questions should be asked during the screening process to determine the type of appointment needed? a) What is the reason for the visit? b) Who is your employer? c) What medications are you currently taking? d) What is your previous address? 4) Which of the following applications should be used to create an encounter form? a) Excel b) Word c) Inventory software d) Practice management software 5) A medical assistant is checking out a patient following their appointment. Which of the following actions should the medical assistant take? a) Request to see the patient's photo identification. b) Ask the patient what medications they are currently taking. c) Review the after-visit summary with the patient. d) Evaluate the patient's past, family, and social history. 6) Which of the following codes are determined by reviewing the reason for a patient's visit? a) Procedure codes (CPT) b) ICD-10-PCS c) HCPCS codes d) Diagnosis codes (ICD-10-CM) 7) Which of the following services can require case management and preauthorization from a third-party payer? a) Elective and costly medical services b) Preventive medical services c) Annual wellness exam d) Follow-up care for a burn 8) Using coding guidelines, which of the following should be supported with code selections when preparing a billing request? a) Predetermination findings b) Verification of insurance coverage c) Explanation of benefits d) Medical necessity 9) Which of the following describes the purpose of interoperability? a) Reimbursement methodologies b) Supports the importance of documentation c) Audits and reviews d) Credentialling 10) Which of the following is a function of performing charge reconciliations? a) Verifying patient eligibility b) Continuity of care c) Posting the amounts in the patient's account d) Obtaining preauthorization 11) Which of the following services does a clearinghouse provide? a) Billing patients for their financial responsibility b) Claims adjudication for the third-party payer c) Processing payroll for the health care organization d) Safety inspections and evaluating procedures 12) Which of the following actions should a medical assistant take for a claim that was denied for lack of medical necessity? a) Bill the patient. b) Resubmit the claim. c) Submit an appeal. d) Write off the amount. 13) A patient has a fee-for-service Medicare plan. Which of the following forms should be used for the patient when a service might not be considered medically necessary? a) Patient's Bill of Rights b) Notice of Privacy Practices c) Advance directives d) Advance Beneficiary Notice of Noncoverage 14) Which of the following is a benefit of a medical assistant calling to remind a patient of an upcoming visit? a) Increased reimbursement b) Decreased claim denials c) Decreased no-show rates d) Less patient financial responsibility 15) Which of the following is a benefit of using drop-down menus when entering patient information into the medical records? a) Less information needed b) Greater accuracy c) More specificity d) More consistency 16) Which of the following is a purpose of an equipment inspection log? a) To keep track of depreciation value b) To monitor who uses the equipment c) To document a timeline of scheduled maintenance d) To determine sales on equipment 17) Which of the following does the health care facility provide a patient with to log into their patient portal? a) A username and access code b) An email address c) A fee schedule d) A referral 18) Which of the following actions should a medical assistant take if a patient is having trouble logging into a telehealth visit? a) Ask the patient to contact tech support at their local computer store. b) Assist the patient with logging in and verify their settings are correct. c) Ask them to reschedule when a family member is there to assist. d) Request an interpreter to assist. 19) Which of the following reports is used to show health care service charge amounts that are outstanding to the organization? a) A/R aging report b) A/P aging report c) Remittance advice d) Bank deposit statement 20) In which of the following categories does a medical assistant record a cash payment of $20 that a patient pays towards their appointment at the time of services? a) Copayment b) Coinsurance c) Deductible d) Write-off

NHA: Administrative Assisting

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