1) At what point of the call do we seek verbal consent from the patient? a) We don't need to seek verbal consent b) When the informal rep fails to verify additional information c) At the end of the call when wrapping up 2) Who is responsible for patient authentication? a) Only PCA's b) Only employees who are licensed to authenticate c) Transfer to a manager to authenticate d) It is everyone's responsibility 3) As long as any caller has fully authenticated, we can discuss sensitive drugs? a) True b) False 4) What is the correct definition of the term (DAW) a) Disperse as Written b) Distribute as Written c) Dispense as Written 5) A Registered Pharmacist (RPh), is typically referred to as the Prescriber of an Rx? a) True b) False 6) If a patient has just given you their temporary Canada address, it is important to accurately input to correct start and end dates. a) True b) False 7) A generic drug that works similarly to a brand name drug and treats the same condition. a) Generic b) Step Therapy c) Formulary d) None of the above 8) As long as it is deemed medically necessary at the time of the call, a PCA can recommend specific dosage times to a patient? a) True b) False 9) PCA's are allowed to dial 911 for a patient who is having a medical emergency while on the call? a) True b) False 10) Everyone could use an extra $10,000? a) True b) False

Life of a PCA

by
Print
Embed

Leaderboard

Visual style

Options

Switch template

Continue editing: ?