1) A kind of verbal communication... a) signpost b) sign language c) smile d) question e) shrugging f) frowning 2) Inappropriate in a health setting a) active listening b) taking personal calls c) praising d) smiling e) talking f) nodding 3) A kind of non-verbal communication... a) Phone call b) Skype call c) Expression d) Text e) Email f) Notes 4) Why use effective communication? a) To belittle patients b) To be understood c) To be professional d) To ensure clarity e) To be effective 5) Consequence of poor communication a) You could offend someone b) You could get into trouble c) You will be really popular d) You might not be understood e) People might think you're rude f) You will look professional 6) A positive quality... a) Married b) Employed c) Irritable d) Hardworking e) Moody f) Bilingual 7) A skill... a) Married b) Employed c) Irritable d) Hardworking e) Moody f) Bilingual 8) How might your professionalism be judged? a) Your appearance b) Your attitude c) Your marital status d) Your nationality e) Your tone of voice f) Your height 9) How could you show you're motivated? a) Stay in your comfort zone b) Don't show initiative c) Don't challenge anything d) Ask relevant questions e) Do additional tasks to learn 10) Which feature would be negative? a) Cheerful b) Helpful c) Honest d) Immature e) Friendly f) Thorough

Professionalism in Work Experience

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