1) Which communication skills does the video address? Check all that apply. a) Being friendy b) Using good pronunciation c) Listening actively d) Using correct vocabulary e) Giving feedback f) Leveraging non-verbal communication 2) Which of the following are active listening skills? a) Interrupting to make your point b) Asking clarifying questions c) Rephrasing what the other person said d) Giving feedback e) Paying attention 3) Why is it good to use someone's name when you say hello? a) It personalizes the communication b) It might get you a promotion 4) Check all the synonyms for "point of view" a) vision b) perspective c) position d) agreement e) viewpoint 5) What is a 'complement sandwich' a) A complement and 2 criticisms b) A way to give positive feedback using "and" instead of "but" c) A new kind of lunch meat on rye 6) Non-verbal communication accounts for what percentage of communication? a) 5-23% b) 25-57% c) 59-75% d) 70-93%

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