What steps can I take to be more effective in dealing with it?, I must make sure to invite him to speak, If he doesn’t respond immediately, I need to allow a few more seconds of silence before speaking myself., He might choose to override his natural tendency to wait for an invitation to speak, He might raise his hand to request the floo, I provide a systematic, step-by-step approach to understanding the most common business communication challenges, The process begins with recognizing the cultural factors that shape human behavior,

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