Asking about the problem: How can I help you?, What can I do for you?, Can you give me more details?, What exactly is the problem?, Making the complaint: I'm sorry, but the laptop doesn't work., I'm afraid the laptop doesn't work., There's a problem with the laptop., It still hasn't arrived., I'm not very happy about it., I'd like a refund., I'd like a replacement., Sympathizing / Apologizing: I'm very sorry about that., I do apologise., I'm sorry to hear that., It's our fault. I'm sorry., We're sorry for the inconvenience., I'm afraid we can't give a refund., Dealing with the complaint: I'll look into you problem and get back to you right away., Let me check., We'll send a replacement., We can offer you a refund., I'll wait to hear from you.,
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BR A2+ U5 Making and dealing with compaints
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Asstratutors
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