What was the date before yesterday?, Tell a caller that Petro is not in, but will return to the call later., What is 3/4 as a percentage?, Start a meeting: Let's ______ _______ _____ business., Give this number on the phone: 07737 2831 122, A customer has a problem. Offer to find out more and send an email., A customer offers $300. You wanted $500. Make a suggestion., You're placing an order on the phone. Ask for the price of 2 500 000 blue pens., Reply: What's the exchange rate US dollars to euro?  (If you don't know offer to find out), Check if the number of staff you can have for the new project is fixed. Use the word 'leeway'., Reply: Could I get back to you by the end of this week?, Think of a big company in your country. When was it established? How long has it been in business?, Cancel a meeting: Sorry, I can't do Monday. Something ____ _____ . How about Tuesday?, Tell a colleague about a sports match you watched. What was the score?, You're invited to lunch by a colleague. Ask for more information about place and time. , You're on the phone to a supplier: Can I speak to someone who _____ _____ deliveries?, You can't speak now: Sorry, I'm a bit tied up now.  Can I ____ _____ _____ you this afternoon?, Refuse politely to lower the price from $750., You've just given a presentation. Offer to take questions., You're in negotiations about a big order. The delivery date is fixed and cannot be changed. Explain why., Reply: Something has come up and I can't make it this afternoon., Check you've taken a number down correctly 07654 288324, Suggest 27 May for a meeting with a client..

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