How many customers does Fulcrum have? - 2,500, Do you comply with GDPR regulations? - Yes, What does GIS stand for? - Geographic Information Systems, What type(s) of security compliance certifications do you have? - Fulcrum is SOC2 Type II certified, Why was Fulcrum built in the first place? - For Spatial Network to collect data for the US Government in the field, Name 3 typical customer personas  - Field operations leaders, IT executives, GIS executives , What if my team does not have the skills to implement Fulcrum  - We can help with professional or managed services. We’ll train your people to be independent if you like, or we can provide services to handle ongoing requirements., Name one role that would be involved in implementing Fulcrum at an organization - App administrator or a Business administrator, Name the 3 pillars that describes what Fulcrum does? - Standardize field data collection. Customize their data collection processes to suit varied business problems. Integrate their field data with enterprise systems such as GIS, asset management, and reporting tools., In regards to Standardization - what problems does Fulcrum solve for- name 2  - Eliminating transcription from paper, reducing errors and error correction time, automatically capturing location information, and reducing or eliminating manual reporting., In regards to Customization - what problems does Fulcrum solve for - Not having to resort to specialized knowledge, IT developers, or GIS specialists to customize field teams data collection process , In regards to Integration - what problems does Fulcrum solve for?  - Fulcrum solves the problem of not being able to share field data with downstream systems, enabling better automation, operational intelligence, and strategic analysis., Mobile apps for data collection are available in these stores - iOS App Store and the Android Google Play Store, Administration of the platform is conducted through the web interface compatible with - Any modern browser., What industries are you TYPICALLY in ? - Typical industries include electrical utilities, water and wastewater utilities, and environmental engineering, among others., What are the 4 main components of the electrical grid? - Generation, Substations, Transmission, and Distribution, Where can you find see what product features a customer is using - Visualization Dashboard - Customer Usage, Fulcrums SaaS implementation is hosted on - AWS, What are the three main types of utility companies by their ownership? - Investor Owned, Municipal or Public Owned, Cooperative, Can I go month to month? - Yes, but only with a self service process. Most of our customers are on annual contracts , What is the length/term that we allow customers to stay on month to month agreements  - 12 months , "Fulcrum pricing is based on ________ ________ and we offer __ - __ year contracts. - annual usage , 1-3 , Sales can either price based on a ___ ______ __ _____ each month or can price based on ______ _________ usage. - set number of users / annual projected, If a customers anticipates variation in monthly usage, what pricing model would be applicable   - company-wide pricing , Why do we say month to month is only offered during the first year ?  - To learn about the customers usage pattern and offer appropriate pricing with an annual commitment., Price for Professional? Price for Enterprise? Price for 1 of services  - #36, $43, $286, How many countries is Fulcrum in? - 100+, How many active Fulcrum users are their?  - 40,000+, In what year was Fulcrums first release ? - 2011, What drives pricing? - User volume commitments and contract duration, What is one question you should ask if a customer asks for a pilot? - What specifically do you want to test out? How many people need to test it? And how will you evaluate the success of that trial?, Does Fulcrum allow customers to "white label" our product  - No - but ask " what does white labeling mean to you?, How would you calculate "Time to Value" for a Fulcrum Customer  - ROI Calculator , Most customers can implement (build, test, and deploy) their apps within a week or two. The implementation timeline is dependent on - Size of the workforce and complexity of apps, workflows, and integration to 3rd-party systems, Can you share your user credentials between people - No, Name 3 Fulcrum Competitors  - Fastfields Forms (acquired by Quickbase), GoCanvas, DeviceMagic, DoForms, iFormBuilder, ProntoForms, goFormz, Forms on Fire, Is Fulcrum Soc 1 Certified   - No , All information transmitted to and from Fulcrum is encrypted using... - 256-bit SSL (TLS), What do you need to do before you send a customer our SOC Type II - Get NDA signed , Which Account Tier values are considered ICP? - Enterprise, Tier 1, Tier 2, Tier 3, When you come across a lead that is no longer with the company specified in Salesforce, which fields should be updated? - Lead Status (Unqualified) / Lead Status Reason (No, True or False: You can find your Inquiry and MQL leads that require follow-up in the My Leads list view? - False – you should use the My Untouched Leads list view , How “real-time” are you? In regards to syncing Records  - “real-time” is as soon as records are synchronized. That could be seconds up to a couple of minutes., Survey123 and Fulcrum are data collection tools with good mobile mapping capabilities. True or False  - True , Field Maps and Fulcrum are data collection tools with good mobile mapping capabilities. True or False  - False , Is Fulcrum secure enough to connect to my mission-critical data? - Yes. All information transmitted to and from Fulcrum is encrypted using 256-bit SSL (TLS), Who is Fulcrums VP, Product Development  - Coleman McCormick, Fulcrum support window? - Monday - Friday 6am - 12am EST , Which support channel is only available with Enterprise  - Phone , Who is Fulcrums CTO? - Zac McCormick,

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