1) What is verbal communication? a) Talking to someone b) When someone is talking and someone else is listening c) When more than one person is talking d) Using verbal noises to show you are listening like "uh huh" 2) If someone has trouble speaking, for example had a stroke, what should you do? a) Guess what they are trying to say b) Give them paper so they can write it down c) Team them sign language d) Allow them time to answer 3) If you are speaking with someone who has a hearing impairment, what should you do? a) Make sure you face them when you are talking b) You should not be speaking to them, this is disrespectful as they cannot hear you c) Give them paper and pen and write to each other d) You should learn sign language to communicate with them 4) What is communication without words? a) Non-verbal communication b) Telepathy c) Sign language d) Gestures 5) What are the two parts to communication? a) The only needs to be one part, when someone says something b) When someone says something, and the other person has understood c) When someone says something, and the other person has replied d) When someone says something while using non-verbal communication 6) When speaking on the phone, what type of communication is being used? a) Verbal and tone of voice b) Verbal and body language c) Verbal d) Non-verbal 7) Is text messaging an acceptable form of communication? a) It is not formally classed as communication b) Yes in certain circumstances c) Yes, it is the preferred choice of communication d) No, under no circumstances should you text for work reasons 8) Which of the following is NOT an instance to use text messaging or email? a) To change an appointment time b) A reminder for an appointment c) To give test results d) To advise of bank holiday opening hours 9) What should never be discussed on social media? a) Workplace politics b) Clients information c) Your feelings about management d) All of the above 10) What is the term used to describe the emotion or feeling in your voice? a) Affect b) Tone c) Sarcasm d) Sentiment 11) If you cross your arms when talking to someone, you are doing what? a) Being rude b) Putting your body in an open position c) Putting your body in a closed position d) Showing you are listening 12) When writing a formal letter, what do you need to begin with? a) Date b) Greeting c) Address d) Signature 13) When writing clinical notes, you should only write what? a) The cares you have done b) Factual information c) Your perspective of their overall health for the day d) What needs to happen the following day 14) How do you get the attention of someone who has a hearing impairment? a) Make a very loud noise b) Wave at them c) Touch them gently d) Get close to their face 15) How many forms do questions come in? a) 1 b) 2 c) 3 d) 4 16) Which type of question is the following: Are you in pain? a) Informative b) Open c) Closed d) Observational 17) Which of the following is NOT an aspect of being able to speak professionally? a) Polite tone of voice b) Using more formal language c) Using technical language d) Open body language 18) When working with someone who has a stutter, it is helpful to do what? a) Guess what they are trying to say b) Speak for them c) Give them more time to speak d) Teach them another form of communication

Dynamics of communication - Connect

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