Effective communication: Active listening, Paraphrasing, Open-ended questions, Clarifying, Use of silence, Conveying empathy, Focusing, Appropriate use of touch, Clear message content, Appropriate communication tools, Use of interpreter/translator, Observing for non-verbal cues, Avoiding jargon or complex terminology, Sitting or standing to stay at eye level, Being mindful of personal space, Enunciate words clearly, Using examples to clarify meaning, Timing the message so the patient isn't distracted, Gentle humour, Ineffective communication: Talking to patients in a busy room, Talking over patient and family, Using complex terms, Interrupting, Leading questions, Stereotyping or labelling, Patient is in pain, Giving unrelated advice, Asking too many closed ended questions, Failing to listen, Ignoring verbal cues, Standing over patient, Ignoring communication deficits, Using slang, Inappropriate or unwanted touching, Aggressive body language, Abrupt/rushed conversation, Making discriminatory jokes, Closed body language,

Communication in nursing

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