1) Long-term plans are defined as those with a time frame beyond ________.  a) three years b) five years c) one year d) seven years 2) Decision-making begins with ________. a) selecting alternatives b) identifying decision criteria c) identifying a problem d) eliminating false alternatives 3) Which of the following defines a problem in the decision-making process? a) A discrepancy between what exists and what the decision maker desires to exist. b) A discrepancy between the ideal and the practical. c) Something that causes irritation. d) Something that calls for attention. 4) The decision-making process consists of a series of eight steps that identify a problem and work toward ultimately________.  a) determining if there is a solution to the problem b) solving the problem c) making a plan to solve the problem d) breaking down the problem into a series of steps 5) To identify a problem, a manager ________. a) compares one set of standards or goals to a second set of standards or goals b) looks for unhappy customers c) uses intuition to see that things don't look right d) compares the current state of affairs with some standard or goal 6) A manager can faithfully execute the decision-making process but still end up with nothing of value if ________. a) he fails to identify the correct problem b) he fails to assign number values to different criteria c) he solves the problem inefficiently d) he fails to correctly identify the steps of the process 7) A manager is considering purchasing new computers for her department. The manager spends time assessing the computers her department now has. Which stage of the decision-making process is she going through? a) identification of a problem b) identification of decision criteria c) development of alternatives d) implementation of an alternative 8) A manager is determining what kind of new computers she should purchase for her department. She has made a list of five different computer models for consideration. Which stage of the decision-making process is this? a) selection of an alternative b) identification of decision criteria c) development of alternatives d) analysis of alternatives 9) For a high-tech bicycle buyer, decision criteria would be determined by ________. a) whatever most bike buyers recommend b) expert ratings in bike magazines c) technical specifications d) personal preferences of the buyer 10) Which one of the following is LEAST likely to be a decision criterion for a high-tech bicycle buyer who cares primarily about performance? a) warranty b) gear mechanism c) frame composition d) brake assembly

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