True: It is always important to have regular site meetings as they keep everyone updated on the progress of | the project., Written communication includes things like quotations, invoices, cancelations and complaints., To help a larger project run smoothly, the use of a works programme is vital., The use of dustsheets throughout the property is important because they collect the majority of the dust and mess., False: If any disputes arise on site they do not need to be resolved early on., Care needs to be taken about what you are saying, how you are saying and what your body language is communicating., If you accidently cause damage to a customer’s property, it is important to cover the evidence up quickly., Good communication does not involve listening carefully to people., Time-keeping is only important to the company you work for; it is not important to the customer., Good communication is not an important part of completing the job safely, effectively and professionally.,

02 Preparation techniques (Preparation Techniques)

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