Requesting information: What seems to be the problem?, How can I help (you)?, What can I do for you (today)?, Establishing the facts: Can you tell me when (this happened)?, Could you explain exactly what the problem is?, Could you give me (the order number)?, Talk me through (it/ what happened)., Clarifying/ checking facts: Let me get this straight., What you´re saying is..., You mean... ?, If I understand you correctly, ..., Could I just clarify what you´re saying?, Promising action: I´ll look into it. , What I´ll do is... and ..., I´m going to have to look into this., I´ll get back to you (shortly)., Once I´ve (checked the details)/ As soon as I´ve (looked into it), I´ll call you back., Referring to time/ deadlines: by (Friday) at the latest, by tomorrow / lunchtime / the end of the week, in time for the deadline, as soon as , shortly,
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BV4 Unit 10- Dealing with information on the phone
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Pattychuba
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idioma extranjero
Negocios
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