MAKING A COMPLAINT: I'm afraid I have to make a complaint, I'm sorry to trouble you, but.., I am sorry to have to say this, but.., I have got a bit of a problem ,you see.., Excuse me, there seems to be something wrong with..., APOLOGIZING: I am sorry to hear that, I would like to apologize that , Please accept my sincere apologies for the inconvenience...., GIVING REASONS: This was because..., Unfortunately , this was unavoidable because.., The main reason for this ..., CALMING SOMEONE DOWN: I am sure that we can sort it out, I am glad that you have brought this in to our attention, TAKING ACTION: I suggest you leave it with us. We will see what can be done, I will send someone to take care of it, Let me straighten this out and I will get back to you soon, MAKING PROMISES: This won't happen again, In future we will.., Believe me, I won't make you disappointed, You have my word,
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ESL ROLEPLAY
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